Terms and Conditions
Deposit
A deposit of £75 per person (UK tours) or £100 (European) should be submitted with your completed booking form; this ensures a place is then reserved in your name. On receipt, a booking confirmation will be issued; showing the date your balance becomes due. Tours booked within 30 days of departure for UK tours (60 days for European tours) will require payment in full at the time of booking.
Balance of Payment
We do not send a final invoice, so please note that we request the balance of payment for your tour one month prior to departure for UK tours and 2 months prior to departure for European tours. Late payment may result in the loss of your deposit and cancellation of your tour.
Surcharges
Circumstances beyond our control may dictate an increase in the cost of your tour. Any increase less than 2% of the published price will be absorbed within the original price - any increase over 2% we may need to add to the final invoice.
If You Cancel
All cancellations must be in writing and the following terms apply:
- Up to 60 days before departure for UK tours, and up to 90 days for European tours: a full refund, less £35 per
Person (UK tours) and £50 per person (European tours).
- Between 60 and 30 days before departure for UK tours; 90 and 60 days for European tours: loss of deposit.
- Between 30 and 15 days before departure (UK); 60 and 30 days (European): 25% credit towards another tour valid for 12 months.
- Less than 15 days before departure (UK), and 30 days (European): no refund.
To cover this eventuality, we strongly recommend you take out Holiday Cancellation Insurance.
If We Cancel
We reserve the right to cancel any tour - however, this would only become necessary in exceptional circumstances. In such an event, we would hope to offer you an alternative. If this were not possible or acceptable, we would issue a full refund. White Rose Tours will not be held responsible or offer a refund/compensation in any of the following situations: war, riots, civil unrest, terrorism, natural disaster or any unforeseen cancellations due to industrial disputes and/or weather.
Transfer of Booking
In the event of your having to cancel, you may transfer your booking to another person. However, you will be liable for any administration costs and will be responsible for your nominee paying their monies in full.
Tour Changes
Arrangements for your tour are made months in advance. It is therefore inevitable that changes can occur. In most cases, these changes will be minor and will not affect your holiday. However, in the event of a major change, we will advise you immediately and you may then (a) continue the tour with the new itinerary, (b) accept an alternative of the same or similar value, or (c) cancel your holiday with a full refund.
Financial Protection
In accordance with the Package Travel, Package Holiday and Package Tour Regulations 1992 and EC Directive 90/314EC all monies will be kept in trust until such times as your tour is complete.
Our Responsibilities
We accept responsibility for supplying as near as physically possible a tour package as described in our Tour Brochure. We are unable to control any deficiencies in services due to local conditions, maintenance or weather.
Your Responsibilities
a) To advise White Rose Tours of any illness, infirmity, allergies or dietary needs that may affect your touring holiday.
For European tours, you will also be required to fill in a full Personal Details Form.
b) Be a competent rider with a machine that is road legal, mechanically-sound and of a type suitable for touring.
c) Hold a valid Certificate of Insurance covering machine, rider and pillion.
d) Have the ability to get yourself and/or bike home in the event of a breakdown, accident or emergency.
For overseas tours you must have the following documents:
e) Valid UK passport (ensure visa not required if non-UK)
f) European Health Insurance Card (EHIC) (can be obtained online at www.dh.govuk/travellers, by ‘phoning
0845 6062030, or by post from any main Post Office) Note: E111 Certificate is no longer valid
g) European insurance cover for your bike - must include repatriation in the event of an accident or serious breakdown.
h) Personal Travel Insurance for yourself and pillion (if appropriate). This must include medical cover including any
possible repatriation in the event of serious illness or accident. We also recommend you include cancellation cover.
NB: Breakdown and Personal Insurance (g) & h)) are compulsory on our European tours and we will require evidence of policies before departure.
Complaints Procedure
In the event of a complaint, in the first instance, you should approach the tour representative. If you still consider that your complaint has not been properly addressed, you should put your comments in writing and send them to:
White Rose Motorcycle Tours
3 Springhaven
Hampsthwaite
Harrogate
HG3 2EG